TERMS OF USE
Last updated: 17 October 2026
1. About these terms
These terms of use apply when you visit or shop at Växtbutiken. By placing an order you accept the terms. Please read them before you shop.
The terms should be read together with our privacy policy, shipping policy and refund policy, which you will find at the bottom of every page.
2. Contact
You can reach us at info@vaxtbutiken.eu. We normally reply within one working day.
3. Age limit
You must be at least 18 years old to shop with us. If you shop on behalf of someone else, you are responsible for ensuring that this person also meets the requirements.
4. Our products
We sell dried plant material and accessories.
Except for products explicitly marketed as food, nothing in our range is intended as food, a food supplement or medicine. The products are not intended for human consumption and must not be used to treat, relieve or prevent disease. Nothing on our website constitutes medical advice.
Product images are illustrative. Natural materials vary in colour, shape and texture between harvests, and a product may therefore differ slightly from the image without being faulty.
We reserve the right at any time to change our range, stop selling a product or limit the quantity that can be purchased.
5. Orders and contract
When you place an order, you make an offer. A contract is formed only when we have confirmed the order with an order confirmation by email.
We have the right to decline an order. This may happen, for example, if the item is out of stock, if the price was obviously incorrect, if we cannot deliver to your address, or if delivery would breach the law of the receiving country. If we decline an order, we will let you know and refund any payment made.
6. Prices and payment
Prices include VAT and are stated in Swedish kronor (SEK); your bank or card issuer converts the amount to your currency. Shipping costs are added and shown at checkout before you complete your purchase.
If a price was obviously incorrect and you should have realised this, we are not bound by that price.
Payment is made using the methods shown at checkout. Payment is handled by our payment service providers, who have their own terms for their services.
Campaigns and discounts may have their own terms. In case of conflict, the campaign terms take precedence over these terms.
7. Shipping and delivery
Delivery times, carriers and shipping costs are set out in our shipping policy and at checkout.
Stated delivery times are estimates. If your delivery is delayed, damaged or missing, contact us at info@vaxtbutiken.eu with your order number. Your statutory rights regarding delivery and complaints apply.
The risk for the item passes to you when the item has been delivered to you. If you are a consumer, the risk passes only when you or your representative have actually received the item.
8. Right of withdrawal
As a consumer, you have a 14-day right of withdrawal under the Swedish Distance and Off-Premises Contracts Act (2005:59), which implements the EU Consumer Rights Directive. The withdrawal period runs from the day you received the item.
The fact that an item is sold by weight or weighed at the time of ordering does not in itself mean that it lacks a right of withdrawal. We only apply exceptions that are supported by law and apply to the item in question, for example goods that deteriorate quickly, genuinely personalised goods or certain sealed hygiene goods where the seal has been broken. See our refund policy for full information.
If you exercise your right of withdrawal, you pay for the return shipping unless otherwise agreed. Full instructions are in the refund policy.
9. Complaints
If the item is faulty, you as a consumer have the right to make a complaint under the Swedish Consumer Sales Act (2022:260). The complaint must be made within a reasonable time after you discovered the fault; within two months is always considered a reasonable time.
Check your delivery when you receive it. If anything is damaged or wrong, contact us at info@vaxtbutiken.eu with your order number and photos.
10. Your responsibility for the laws of your country
Laws on plant material and botanical products differ greatly between countries, and they change. We cannot guarantee that a product is permitted where you are.
You are responsible for checking what applies in your country before you order, and for making sure an order does not breach local law. We do not replace items seized by customs or other authorities in the receiving country.
11. Intellectual property
All content on the website – texts, images, graphics, product descriptions, articles and design – belongs to Växtbutiken or our licensors and is protected by Swedish and international copyright.
You may use the content for personal, non-commercial purposes. You may not copy, distribute, adapt or publish it without our written consent. The name Växtbutiken and our logo may not be used without our permission.
12. Content you submit
If you submit reviews, comments or other contributions, you are responsible for ensuring that the content is your own, that it does not infringe anyone else's rights and that it is not illegal, offensive or misleading.
You give us the right to use, display and distribute such content in our marketing and on our website. We have the right, but not the obligation, to remove content that breaches these terms.
13. Prohibited use
You may not use the website for illegal purposes, to circumvent security features, to collect information about other users, to spread malicious code or to send unsolicited advertising.
We have the right to block a user who breaches the terms.
14. Links to other websites
Our website may contain links to other websites. We are not responsible for their content or for what you buy or do there. Read their terms before you use them.
15. Limitation of liability
We are liable for faults in the item under the Swedish Consumer Sales Act and for damage we have caused through negligence.
To the extent permitted by law, we are not liable for indirect damage such as loss of profit, lost data or consequential damage. Nothing in these terms limits your statutory consumer protection or our liability for intent, gross negligence or personal injury.
16. Force majeure
We are not liable for delays or failure to deliver caused by circumstances beyond our control, such as industrial action, decisions by authorities, transport disruptions, natural events or similar.
17. Personal data
How we process your personal data is described in our privacy policy.
18. Changes to the terms
We may change these terms. The version that applied when you placed your order is the one that applies to that purchase. Changes are published on this page with a new date.
19. If a provision is invalid
Should any part of the terms prove invalid, this does not affect the other parts, which continue to apply.
20. Assignment
You may not assign your rights or obligations under these terms without our written consent. We have the right to assign our rights and obligations, for example in connection with a transfer of the business.
21. Disputes and applicable law
Swedish law applies to these terms.
If you are a consumer resident in the EU, you always have the protection that mandatory consumer law in your home country gives you, and you can bring proceedings before a court in your home country.
In the event of a dispute, we first try to resolve it directly with you. If we cannot agree, you can, as a consumer in Sweden, turn to the National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, arn.se. We follow ARN's recommendations. If you live in another EU country, you can turn to the corresponding body in your country or to the European Consumer Centre (ECC-Net).
22. Contact
Questions about these terms: info@vaxtbutiken.eu